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Mercedes-Benz Tops J.D. Power’s Customer Satisfaction Survey

Clarissa June 20, 2011
Mercedes-Benz HighPerformanceEngines

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According to a survey done by J.D. Power and Associates, called the Vehicle Ownership Satisfaction Study, Mercedes-Benz’ owners are the most satisfied. The C, E and M-Class models scored the best in their individual segments, Other than that, the company also got the first place in Service Satisfaction category.

Pitted against 28 car manufacturers and 100 models in eight categories, Mercedes-Benz scored high and placed first three times.

In “Overall VOSSSM – Compact Executive”, the C-Class took the top spot, which means the model is the best among all models in the Midsize Premium category. Meanwhile, the M-Class topped the SUV segment and the E-Class took the first place for Executive Luxury Car segment, followed by the S-Class.

In the survey that was taken through online survey, the customers were asked their views on the company’s performance in terms of friendliness of service, the accuracy of maintenance work and equipment conditions.

In addition to this honor, the company also bagged the silver award for the E-Class  given by AUTOTEST, a German magazine. This result came from survey of more than 500 tests and pre-sell consultations with 2 million driven kilometers.

Source: Daimler Media Site

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  1. Pingback: Mercedes-Benz Tops J.D. Power’s Customer Satisfaction Survey « Walter's Mercedes-Benz

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