Mercedes-Benz dealerships have not only been hit hard by the slow car sales in recent months, they are also losing money in the service department. It seems that the increased Mercedes quality is finally paying off for consumers – not so much for dealers. Compared to 5 or 6 years ago, dealers were making record profit for servicing Mercedes vehicles, which cost Daimler millions in warranty cost. Ever since, Mercedes has pledged to increase quality and to bring consumers back the trust in the Mercedes brand.
It’s great to see that people have less quality issues these days, and just one way to see this is the decrease in customers visiting the service center, in some areas up to 30% less.