Center of Excellence and Manufaktur
Muamer Hodzic September 12, 2007Alongside technical perfection and stylish elegance, top priority is given to offering comprehensive support for a highly discerning clientele. As ever at Maybach, customer requirements are the measure of all things.
People who buy a Maybach do not generally do so on the basis of the brochure and the list of equipment options. The way this luxury car is put together is the result of an extensive exchange of ideas between the customer and the Maybach designers or engineers. This exchange of ideas takes place either at the Center of Excellence or one of the other Maybach Centers dotted around the world. Here, customers can look through a remarkable selection of the most sumptuous materials, exclusive colours, and innovative technical details. This wide variety of fine woods, leathers and other exquisite appointments finishes forms the basis for the extremely personalised styling of each and every Maybach saloon.
The team of experts can fulfil even more unusual and exotic requests through continuous dialogue with the customer. As a result, every Maybach saloon is a highly-prized one-off, characterised exclusively by the personal style and taste of its owner.
Individually tailored customer advice with new high-tech systems
Customers who are unable to visit a Center of Excellence to design and equip their car in person can use Maybach’s video-conferencing facility to talk to the experts in the design, technology and production departments and obtain tailored advice in this way. An innovative computer-aided visualisation system based on virtual-reality technology makes it easier to view the numerous interior trim elements, materials and colours, so that a fully informed choice can be made. Every Maybach Center is equipped with this state-of-the-art system.
Unrivalled, attentive customer support around the clock
The key customer-support role is played by the Personal Liaison Managers who each look after a very select group of Maybach owners, offering them advice in all matters relating to their Maybach saloon and, if required, providing a whole range of other services, such as organising trips to visit the Maybach Manufaktur, planning the vehicle’s service schedule or reserving tickets for the next Formula 1 Grand Prix.
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